Terms

These terms govern your use of the SeenIt website and app. SeenIt is a trading name of Revived Leads Limited (referred to in these terms as SeenIt, we, us or our).

Revived Leads Limited is registered in England and Wales under company number 15692884. Our registered office is Suite 1 & 2, The Business Centre, Innsworth Technology Park, Gloucester, United Kingdom, GL3 1DL.

You can contact us at info@seen-it.uk.

1. Who these terms apply to

These terms apply to:

• visitors using our public website;
• charities and other organisations that open a SeenIt account; and
• owners, admins, volunteers and other authorised people who use the SeenIt app.

In these terms, customer means the charity or organisation that holds the SeenIt account. User means an individual who accesses SeenIt through that account.

If you create an account, purchase a plan or accept these terms for a customer, you confirm that you have authority to bind that customer to them.

By creating an account or using the app, you agree to these terms and acknowledge our Privacy Policy. If you do not agree, do not use SeenIt.

2. What SeenIt does

SeenIt is an in-shop pricing reference tool for charities. It allows authorised users to create a catalogue of items and previously selected prices, then use photographs and item information to look for similar items in that customer's own catalogue.

SeenIt is not:

• a till, stock-control system or EPOS system;
• an accounting or valuation service;
• a public shopper search or marketplace; or
• a guarantee that an item has been identified or priced correctly.

Matches and suggested information are provided as a guide. The customer remains responsible for checking each match and deciding the price of every item.

3. Accounts and authorised users

Customers are responsible for:

• providing accurate account and billing information;
• deciding who may access their account;
• assigning appropriate roles and permissions;
• removing access when a user no longer needs it; and
• the activity of their users while they are acting through the account.

Users sign in using a link sent to their invited email address. A sign-in link and access to the email account receiving it must not be shared with anyone who is not authorised to use the SeenIt account.

If you believe an account or email address has been compromised, contact info@seen-it.uk promptly.

Removing a user from an account revokes their right to access it. Previously issued sign-in links may take a short time to expire.

4. Plans and plan limits

The current plans and prices are shown on our Why use Seen-it? page. At the date of these terms, the main plan limits are:

The Free plan allows a customer to store up to 50 items at any one time. It has no recurring subscription to cancel.

Other limits, allowances and features are shown on the Why use Seen-it? page or in the app. If there is a conflict between a plan description shown at the point of purchase and an older marketing page, the description shown at the point of purchase will apply.

A customer must use a plan that covers every shop and user operating through its account. Accounts covering more than 10 shops require a Custom plan unless we agree otherwise in writing.

If a customer exceeds a plan limit, we may ask it to upgrade, restrict the affected feature or suspend access after giving reasonable notice. We will not move the customer to a more expensive plan or charge a higher fee without its agreement, except where the customer has already chosen an automatic usage-based purchase in the app.

5. Optional descriptions and credits

Some plans may include optional AI-assisted descriptions. These may suggest information such as a title, brand or condition, but they do not set the item's price.

Where credits apply, the applicable allowance and the price of any additional credits will be shown before they are used or purchased. Unless stated otherwise at the point of purchase, unused credits have no cash value, are not transferable between customers and are not refundable.

AI-generated suggestions may be incomplete or incorrect. Users must review them before saving or relying on them.

6. Subscriptions, payment and renewal

Paid plans are purchased through the app and processed by Stripe or another payment provider shown at checkout. We do not receive or store full card numbers.

Prices are stated in pounds sterling. Any VAT or other applicable tax will be shown at or before checkout.

Paid subscriptions renew automatically until cancelled:

• a monthly plan renews each month; and
• a yearly plan renews each year.

By starting a paid subscription, the customer authorises us and our payment provider to charge the selected payment method on each renewal date.

Where yearly billing is offered, the applicable saving will be shown before purchase. A statement such as "two months free" means that the yearly price is equivalent to paying for ten months at the then-current monthly rate; it is not a separate free period.

The customer must keep its billing details current. If a payment fails, we may retry it and may restrict or suspend the account after giving the customer a reasonable opportunity to pay.

We may change plan prices by giving at least 30 days' notice. A price change will take effect on the customer's next renewal after that notice period. The customer may cancel before the new price takes effect.

Custom plans may have additional written order terms. If those terms conflict with these terms, the agreed Custom order terms will take priority for that customer.

7. Cancellation, refunds and plan changes

A customer may cancel a paid subscription at any time through the app where that control is available, or by emailing info@seen-it.uk.

Cancellation stops the next renewal. It does not normally end access immediately.

Monthly plans

The customer keeps access until the end of the current monthly billing period. We do not provide a refund for a partially used month unless required by law or agreed by us.

Yearly plans

A customer may cancel an initial yearly purchase within 14 days of payment and receive a full refund. After those 14 days, the customer keeps access until the end of the paid yearly period and no refund is normally provided.

The 14-day refund applies to the initial yearly purchase, not automatically to later renewals, unless required by law or stated in a renewal notice.

Upgrades and downgrades

The price and effective date of an upgrade or downgrade will be shown before the customer confirms it. Unless otherwise stated, a downgrade takes effect at the next renewal. The customer must bring its usage within the new plan limits before the downgrade takes effect.

Nothing in this section affects any refund or cancellation right that cannot legally be excluded.

8. Customer catalogue and ownership

The customer keeps ownership of the photographs, titles, prices, categories and other content it uploads to SeenIt (Customer Content). We do not claim ownership of the customer's catalogue.

The customer gives us a non-exclusive, worldwide licence to host, copy, resize, display, back up and otherwise process Customer Content only as reasonably necessary to:

• provide and secure SeenIt for that customer;
• operate requested features;
• provide support and investigate problems;
• comply with the law; and
• enforce these terms.

This licence ends when the relevant Customer Content is deleted from our active systems, except where limited copies remain temporarily in backups or must be retained by law.

We do not use one customer's catalogue to train or improve matching for another customer. Customer catalogues are logically separated and are not made available to other customers unless the customer authorises it or disclosure is required by law.

The customer confirms that it has the rights and permissions needed to upload and use its Customer Content. It must not upload anything unlawful, infringing, malicious or obtained without appropriate permission.

9. Photographs and personal information

SeenIt is intended for photographs of donated goods, not people. Users must not intentionally photograph donors, volunteers, customers or children.

If a face, name, address label or other personal information is captured accidentally, the customer should delete or replace the photograph promptly.

The customer is responsible for deciding what may lawfully be uploaded to its catalogue and for giving its users appropriate instructions.

10. Data protection

Each party must comply with applicable data-protection law, including the UK GDPR and the Data Protection Act 2018.

For personal data that we process on the customer's behalf in providing the app, the customer acts as controller and we act as processor. We will:

• process that personal data only on the customer's documented instructions, including these terms and the customer's use of the app, unless the law requires otherwise;
• ensure that people authorised to process it are subject to confidentiality obligations;
• use appropriate technical and organisational security measures;
• place appropriate data-protection obligations on sub-processors;
• remain responsible for our sub-processors to the extent required by law;
• provide reasonable assistance with data-subject requests, security incidents, impact assessments and regulatory enquiries;
• notify the customer without undue delay after becoming aware of a personal-data breach affecting that data;
• provide information reasonably necessary to demonstrate our compliance; and
• at the end of the service, delete or return personal data as described in section 14, unless the law requires us to retain it.

The processing relates to providing and supporting SeenIt for the subscription period. It may include account details, user names and email addresses, access records, support communications and personal information accidentally included in Customer Content. The people affected may include the customer's users and anyone accidentally identifiable in an uploaded image.

We may use service providers, including hosting, email, payment, analytics and AI providers, as sub-processors. Current information about material sub-processors and international-transfer safeguards will be made available in our Privacy Policy or on request.

The customer gives general authorisation for us to appoint and replace sub-processors. We will provide reasonable notice of a material new sub-processor where required by law. A customer with a reasonable data-protection objection should contact us promptly; we will work with it in good faith, but if no reasonable alternative is available, either party may end the affected service.

We may process limited account, billing, security and business-contact information as an independent controller for our own legal, security and administrative purposes, as explained in our Privacy Policy.

11. SeenIt intellectual property

SeenIt and its licensors own the app, website, software, designs, branding, documentation and site copy, excluding Customer Content.

While the customer's account is active, we give its authorised users a limited, non-exclusive, non-transferable and revocable right to use SeenIt for the customer's internal charity operations in accordance with these terms.

These terms do not permit anyone to copy, sell, sublicense or commercially exploit SeenIt, its branding or its content except where we agree in writing or the law expressly permits it.

If a user gives us feedback or suggestions, we may use them without restriction or payment, but we will not identify that user or customer publicly without permission.

12. Acceptable use

Users must not:

• use SeenIt unlawfully or to infringe another person's rights;
• attempt to gain access to another customer's account or catalogue;
• share access with an unauthorised person;
• probe, scan or test security without our written permission;
• introduce malware or harmful code;
• overload, disrupt or interfere with the service;
• scrape or extract data from SeenIt except through an export function we provide;
• reverse engineer SeenIt except where the law expressly allows it; or
• use SeenIt to build or train a competing product or service.

We may investigate suspected misuse and may restrict or suspend access where reasonably necessary to protect SeenIt, our customers or other people.

13. Availability and changes to SeenIt

We aim to keep SeenIt available and useful, but we do not guarantee uninterrupted or error-free operation. Maintenance, security work, internet failures and events outside our reasonable control may cause temporary disruption.

We may update, replace or discontinue features. Where a change would materially reduce the core functionality of a paid plan, we will give reasonable notice where practical. If we permanently remove material paid functionality and do not provide a reasonable replacement, the affected customer may cancel and request a proportionate refund for the unused prepaid period.

We may change or remove pages on the public website without notice.

14. Suspension, termination and what happens when you leave

We may suspend or terminate access if:

• payment remains overdue after reasonable notice;
• the customer or a user materially or repeatedly breaches these terms;
• use of the account creates a security, legal or operational risk;
• we are required to do so by law; or
• we discontinue SeenIt.

Where practical, we will explain the reason and give the customer an opportunity to put the issue right. We may act immediately where necessary to prevent harm, protect data or comply with the law.

When a paid subscription ends, access normally continues until the end of the paid billing period and then sign-in stops. The customer should export any catalogue information it wants to retain before access ends, using any export tools available in the app.

After the account closes, we may retain its remaining data for up to 30 days to allow recovery or export. The customer may request earlier deletion or return by emailing info@seen-it.uk. After the applicable period, we will delete or anonymise the data from active systems unless the law requires retention.

Limited copies may remain in encrypted or access-controlled backups until those backups are overwritten in the ordinary course. We will not restore closed-account data from backup except for security, disaster recovery or legal purposes.

Sections that are intended by their nature to continue after termination will remain in effect, including ownership, accrued payment obligations, confidentiality, liability and law.

15. Confidentiality

Each party may receive non-public information belonging to the other. Each party will protect that information with reasonable care and use it only for the purposes of providing or using SeenIt.

This obligation does not apply to information that is already public through no breach, was lawfully known already, is received lawfully from someone else, or is independently developed.

A party may disclose confidential information where required by law, a court or a regulator. Where legally permitted, it will give the other party reasonable notice first.

16. Third-party services and links

SeenIt may connect or link to services operated by other organisations, including Stripe and OpenAI. Those services have their own terms and privacy practices.

We are not responsible for a third-party service outside our control. However, this does not remove any responsibility we have for providers acting as our sub-processors under applicable data-protection law.

17. Children

SeenIt is not directed at children under 13, and nobody under 13 may be invited to use the app.

Customers that allow users aged 13 to 17 to access SeenIt are responsible for ensuring that this is lawful, appropriately supervised and consistent with their safeguarding policies. A person under 18 may not open an account, purchase a plan or accept these terms on behalf of a customer.

18. Liability

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• anything else that cannot legally be excluded or limited.

Subject to the paragraph above, neither party will be liable to the other for loss of profit, revenue, anticipated savings, goodwill or business opportunity, or for indirect or consequential loss.

We are not responsible for losses caused by:

• a customer or user choosing an incorrect match or price;
• inaccurate, incomplete or unlawfully uploaded Customer Content;
• use of AI-generated suggestions without appropriate review;
• an unauthorised person gaining access through a user's email account or shared sign-in link, unless caused by our breach;
• a third-party service outside our reasonable control; or
• a failure by the customer to export data before the notified deletion date.

Subject to the exclusions above, our total aggregate liability arising out of or relating to SeenIt in any rolling 12-month period will not exceed the greater of:

• the fees paid or payable by the customer to us during that period; or
• £100.

The limitations in this section apply only to the extent permitted by law.

19. Affiliate programme

The SeenIt affiliate programme is available to paying customers and to other people or organisations that we approve. Participation is optional and may require a separate affiliate account and payment details.

Qualifying referrals

An affiliate may receive a unique referral link. A referral qualifies where:

• a prospective customer uses that link;
• the referral is attributed to the affiliate under this section;
• the prospective customer becomes a paying SeenIt customer; and
• we successfully collect the relevant plan payment.

The referred customer does not receive a discount unless a separate offer expressly says otherwise.

An affiliate cannot refer itself or an account it owns or controls. Referrals involving false identities, duplicate accounts, collusion or other attempts to manufacture commission do not qualify.

Unless we agree otherwise, the first valid SeenIt affiliate link used by the prospective customer receives attribution. The attribution lasts for 30 days from the click. If the prospective customer uses another affiliate link during that period, the original attribution remains. If the 30-day period expires, a later valid click may create new attribution.

We may reject attribution where the prospective customer was already an active paying customer, was already in a documented sales process with us, or cannot reasonably be connected to the affiliate's promotion.

Commission

Our standard affiliate commission rate is the rate shown on the affiliate sign-up page or in the affiliate's dashboard when they join.

We may, at our discretion, invite selected affiliates to a private commission arrangement. Eligibility is decided by us and may take account of factors such as the affiliate's audience, experience, performance, relationship with the charity sector or strategic value to SeenIt.

A private rate does not need to be offered to other affiliates and does not create an entitlement to the same rate for anyone else. The applicable rate, any conditions and how long it lasts will be confirmed privately in writing or shown in the affiliate's dashboard.

Unless we expressly agree otherwise, a private rate applies only to qualifying referrals made while that rate is active. It does not retrospectively change commission on customers referred under an earlier rate.

Commission is calculated using the subscription plan fee we actually collect from the referred customer, excluding VAT, refunds, credits, chargebacks, payment-processing fees and separately purchased extras such as description credits.

Commission may apply to monthly or yearly subscription payments, including agreed Custom plan subscription fees, for as long as stated in the affiliate's applicable arrangement and while the referred customer remains eligible and paying.

If the referred customer changes plan, commission is calculated using the qualifying subscription fee actually collected for the new plan.

Commission becomes payable 30 days after the relevant customer payment is successfully collected. If that payment is later refunded, reversed or charged back, the related commission is cancelled or deducted from a later payout.

We may change or withdraw a private rate by giving reasonable notice. Unless the private arrangement expressly states otherwise, the change will apply only to referrals made after the effective date. Commission already earned, or arising from referrals validly made under the previous rate, will not be reduced retrospectively.

We will tell approved affiliates the available payout method and schedule. Affiliates must provide accurate payment and tax information before we can make a payment. We may hold a payout while required information is missing or while we reasonably investigate fraud, a chargeback or a breach of these terms.

Affiliates are responsible for declaring and paying their own taxes.

Promotion rules

Affiliates must:

• make it clear when they may earn commission from a recommendation;
• describe SeenIt honestly and accurately;
• follow applicable advertising, marketing and data-protection rules;
• avoid spam or unsolicited bulk messaging; and
• make clear that they are independent and are not employees or representatives of SeenIt.

Affiliates must not:

• pretend to be SeenIt or make commitments on our behalf;
• use misleading claims, fake reviews or deceptive promotions;
• bid on paid-search advertising using "SeenIt", "Seen It", "seen-it.uk" or confusingly similar terms without written permission;
• register domains, company names or social accounts that imitate our name or branding; or
• use our branding except for approved affiliate materials or with written permission.

Changes and termination

We may change the commission rate or affiliate rules by giving reasonable notice. A new commission rate will apply to referrals made after the effective date of the change. Unless we expressly agree otherwise, valid referrals made before that date will retain the rate that applied when the referral qualified.

We may end the affiliate programme by giving reasonable notice. Ending the programme will not remove commission that has already become payable.

We may suspend or close an affiliate account immediately for fraud, self-referral, spam, misleading promotion or another material breach. In those circumstances, we may cancel unpaid commission connected with the breach, but we will not withhold unrelated valid commission without a reasonable basis.

Leaving a SeenIt customer plan does not by itself cancel valid commission from referrals already made, provided the affiliate remains contactable, complies with these rules and supplies the information needed for payment.

Affiliate questions can be sent to info@seen-it.uk.

20. Changes to these terms

We may update these terms to reflect changes to SeenIt, our business or the law.

For material changes affecting paid customers, we will provide reasonable notice by email, through the app or both. Changes will normally take effect on the date stated in the notice. If a material change substantially disadvantages a customer, it may cancel before the change takes effect.

We may make non-material changes, corrections or changes required urgently by law or security without advance notice.

The current version will be published on this page and identified by its date. This version is dated 2 September 2026.

21. General terms

Notices

We may send account notices to the account owner's registered email address or display them in the app. Customers may send legal or contractual notices to info@seen-it.uk.

Assignment

The customer may not transfer its agreement with us without our written permission. We may transfer our rights and obligations as part of a reorganisation, financing, sale of SeenIt or sale of our business, provided this does not materially reduce the customer's rights.

Entire agreement

These terms, the Privacy Policy, any applicable data-processing terms and any agreed Custom order terms form the entire agreement relating to SeenIt. Neither party relies on a statement not included in those documents, except that nothing limits liability for fraud.

Severability

If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.

Waiver

If either party delays enforcing a right, that does not waive the right or prevent it being enforced later.

Third-party rights

No person other than the customer and Revived Leads Limited has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

Events outside reasonable control

Neither party is responsible for delay or failure caused by events outside its reasonable control, provided it takes reasonable steps to reduce the effect.

22. Law and courts

These terms and any dispute or claim arising from them are governed by the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except where applicable law gives a party the right to bring a claim in another court.

23. Contact

Questions, complaints and legal notices about SeenIt can be sent to:

Revived Leads Limited
Suite 1 & 2, The Business Centre
Innsworth Technology Park
Gloucester
United Kingdom
GL3 1DL

info@seen-it.uk

Price it once. Your volunteers never have to ask again.